Emergency Plumbing Call-Out Company – Privacy Policy (UK)
Effective Date: 14th Oct 2024
- Introduction
Alexs Plumbing and Drainage Solutions North East Limited is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We are not using/sharing our customer’s data with any third party vendors. - Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, address, phone number, email address.
- Payment Information: Credit/debit card details, bank account information, or other payment methods.
- Service Details: Information related to the plumbing services you request, including your service address, service history, and communication records.
- Usage Data: Information from your interactions with our website, mobile app, or other platforms, including your IP address, device type, browser details, and browsing activity.
- How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To carry out plumbing services, respond to your requests, and manage appointments.
- Payment Processing: To process payments for our services securely.
- Customer Communication: To send you service confirmations, reminders, and follow-up communications.
- Marketing: To inform you about special offers, promotions, or service updates (only with your consent).
- Improvement: To improve our services based on customer feedback and data analytics.
- Legal Basis for Processing Your Data
Under the GDPR, we process your personal data under the following legal bases:
- Contractual Necessity: To fulfil our obligations under the service agreement.
- Consent: Where we have your explicit consent, especially for marketing communications.
- Legitimate Interests: To enhance and develop our services and manage customer relationships.
- Legal Obligation: To comply with applicable laws and regulations.
- Data Security
We employ appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or destruction. These measures include encryption, secure servers, and regular system updates. - Sharing Your Information
We may share your personal information with trusted third-party service providers for:
- Payment Processing: To facilitate secure payment transactions.
- Service Delivery: To assist in fulfilling plumbing requests.
- Legal Requirements: We may disclose your information if required by law or to protect our legal rights or the rights of others.
- Your Rights
Under the GDPR, you have several rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we update or correct any inaccurate data.
- Erasure: You can ask us to delete your personal data in certain circumstances.
- Data Portability: You can request a transfer of your data to another service provider in a structured format.
- Objection: You can object to our use of your personal data for direct marketing or based on our legitimate interests.
- Withdraw Consent: If you have consented to our use of your data, you can withdraw that consent at any time.
- Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. - Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website, and the changes will take effect immediately. - Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Alexs Plumbing and Drainage Solutions North East Limited
46 Beechwood crescent
Sunderland
SR5 5AS
07893938395
alexplumbinganddrainage@gmail.com